Exchange Policy

We want you to be completely satisfied with your purchase. Due to the nature of fragrance products, we follow the exchange conditions below.

Exchange Eligibility

• Exchanges are accepted within 7 days of delivery.
• The perfume must be unused, unopened, and in its original packaging.
• The product must be returned in its original condition, including the box, packaging, and any included accessories.
• We cannot accept exchanges for perfumes that have been opened, sprayed, tested, or used.
• Products damaged after delivery due to improper handling or use are not eligible for exchange.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging. We will review the issue and, where applicable, arrange a replacement.

Non-Exchangeable Items

For hygiene and product-safety reasons, opened or used perfumes are not eligible for exchange.

Exchange Process

To request an exchange, please contact our customer support team with your order number and the reason for the exchange. Our team will review your request and provide the next steps.

Important

We reserve the right to reject an exchange request if the product does not meet the conditions stated above.

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